For online payments, we accept Visa, Mastercard, American Express as well as Google Pay, and Apple Pay
In store payment options include Cash, Credit, and Debit as well as Google Pay, and Apple Pay
All payments are processed securely
Yes, please give us a call during regular business hours. We also offer online ordering through our secure website.
Returns are accepted within 30 of purchase for unused, unopened items. For full details, please visit our Returns & Refund Policy page.
Exchanges are available for items in unopened condition. Your receipt is required. For full details, please visit our Returns & Refund Policy page.
Yes! Our Juston Tyme Spice Rubs are custom-crafted and perfect for BBQ enthusiasts and professionals alike.
Absolutely! We offer co-packing and private label solutions. Contact us for more details.
We stock a wide range of premium wood pellets designed to enhance your grilling experience. Shop our Pellets and other Fuel sources here
Once your order is shipped, we’ll email you a tracking link. You can also check your order status by logging into your account.
See the “Lost your password” section on the login page and follow the prompts to reset your password.
You can reach us by:
- Email: sam@crossroadspellets.ca
Phone: (1) 226-291-0110
In-store: Visit us at 16 Talbot St West in Blenheim, Ontario during business hours.
We can ship your item to your door, across Canada. Some remote destinations may ship via a different carrier. Your shipment notification will include carrier and tracking information when available.
We currently DO NOT ship to PO Boxes
You can track your shipment from Your Account Dashboard
RUBS, SAUCES, ACCESSORIES:
We are happy to offer shipping on rubs, spices, sauces and small accessories
HEAVY GLASS JARS, PELLETS, SMOKERS, LARGE ACCESSORIES:
Unfortunately, we cannot ship the following items due to their size/weight and/or fragile nature:
- pickles
- fuels/pellets/wood chunks
- smokers
- some accessories such as replacement grills/grates, etc
Small parcel shipments are generally sent by Canada Post, or another similar courier. Some remote destinations may ship via a different carrier. Your shipment notification will include carrier and tracking information when available.
Local delivery in our delivery area is available for $10 on orders over $99 (before taxes).
Local delivery is typically completed once a week, on Saturdays. If you require expedited delivery, please call us to make arrangements
Yes! Simply select “In-Store Pickup” at checkout, and we’ll notify you when your order is ready
Give Us A Call
Prefer to talk to someone directly? We’re just a phone call or email away! Reach out to us at:
Our friendly team is ready to assist you with any inquiries or support you need.
